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AI World Conference & Expo · Boston, MA · December 11-13, 2017

Archive for April 2017

A 2×2 Wave 2 AP will cost about twice the price of a 2×2 Wave 1 AP—and it has limited benefits. So, companies should pass on this Wi-Fi technology.

Everyone loves the latest and greatest technology. A new iPhone comes out, and people camp out at the stores to buy one. Microsoft releases a new version of Xbox, and they’re sold out for months.

Matt Bergeron, senior director of technology at Ixia, talks about the cloud-native approach the company took to create CloudLens

Earlier this month Ixia announced an update to its CloudLens product where it could now provide visibility into public clouds. Ixia wasn’t the first packet broker vendors to roll out a solution that extends the visibility infrastructure to the cloud. That honor goes to Gigamon, which announced the general availability of its visibility platform for Amazon Web Services.

Given the massive size and scale of AWS, its contact center service certainly has some potential — over the long haul.

At Enterprise Connect last month, Amazon Web Services got all kinds of “oohs” and “ahhs” when it announced the Amazon Connect contact center service. But were they warranted?

The Amazon Connect announcement served as the catalyst for a number of news stories speculating about troubled times ahead for some of the most established contact center players. Below is a sampling of headlines and quotes I’ve seen in mainstream publications regarding Amazon Connect.

  • Amazon Connect Could Mean Big Trouble For Twilio
  • Amazon Strikes Contact Center Market
  • Companies including Five9 Inc, Broadsoft Inc and inContact are most at risk from Amazon’s new offering

I get it. AWS is cool, disruptive, and anything it touches will turn to gold at the expense of everyone else, correct? Well, to quote President Donald J. Trump, “Wrong.” Let me explain why.

Riverbed adds an important piece to its march towards its own transformation.

A decade ago Riverbed was smack in the middle of a phenomenal run, as the company had made itself synonymous with WAN optimization. The value proposition was simple, many applications ran poorly over the enterprise WAN and Riverbed’s SteelHead solution magically made things better. Riverbed wasn’t the first WAN optimization vendor, but it was certainly the loudest and most aggressive, and it became a household name.

But, as the famed songwriter Bob Dylan stated, “The times, they are a changing,” as things in technology tend to do. WAN optimization growth slowed, as did Riverbed’s growth. In 2014 the company was taken private so it could figure out what the company’s Act II would be.

Riverbed’s Transformation Journey

The first step in the transformation of the company was the acquisition of SD-WAN vendor Ocedo in January 2016. The next move came earlier this year when it announced Riverbed SteelConnect, which married Ocedo’s technology with SteelHead and network management software, SteelCentral. The result is a product that enables businesses not only to evolve the WAN into one built on broadband, but also optimize the transport with Riverbed’s optimization technologies.

When it comes to WAN architecture, there has been a debate that has raged on for decades.  Hub-and-spoke or fully distributed mesh, which is better?  Hub-and-spoke networks are certainly simpler to design and manage, but the downside is that all branch traffic needs to be backhauled through a central location. Consider a U.S.-based company with a branch office in Japan where a user is trying to access a local website. The traffic would need to go from the branch, back to the U.S., back to Japan, and then back to the U.S., only to be sent off to Japan yet again. This clearly represents an enormous waste of bandwidth and resource, not to mention impaired user productivity.

Cloud computing has become the center of the IT universe. To help companies with private cloud deployments, ZeroStack and Nexenta have a joint solution.

In the early 1600s, one of my favorite historical figures, Italian astronomer Galileo Galilei, championed the works of one Nicolaus Copernicus and postulated that the universe was heliocentric. The term was named after Helios, the Greek god of the sun, indicating that everything revolved around him.

Paper health records lead to inefficiencies and big mistakes

There used to be a day you would go to the doctor when you were sick. The doctor would see you, examine and diagnose you, write out a prescription, hand it to you and send you on your way. If your doctor happened to be really busy and got distracted maybe he or she forgot that you had an allergy to something like penicillin and then wrote a prescription for something with it in it.

Of course, you don’t realize there is something wrong until you get the prescription back from the pharmacy and pull out the bottle to take a pill. It could be that the smell is overpowering or the color is distinctive. You know you are allergic and cannot have it and you wonder “how did this ever happen?” The reality is that this happens all the time. The rate at which this occurs used to be a lot higher, but it still happens. Also, it’s not limited to just doctor visits. It happens in hospitals, nursing homes, clinics, doctor’s offices, pharmacies and in the home. Paper medical records are archaic, disconnected and not convenient for sharing information.



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