Archive for September 2015

DevOps has been a popular topic in IT circles over the past few years. It’s important to understand that DevOps itself isn’t a product or a market. IDC won’t be forecasting the size of the DevOps market anytime soon (although they do forecast DevOps tools) because DevOps is a philosophy for running IT.

Here are 10 rights that every enterprise should be demanding from their UC management vendors.

As No Jitter posted late last month, Cisco has created a “WAN Bill of Rights” to articulate 10 principles for next-generation enterprise networking. Compiling these ideas in a single document is not only a good idea but also a repeatable one. In fact, I’ve applied the Bill of Rights concept to the area of UC management.

As any good American knows, the Bill of Rights comprises the first 10 amendments to the U.S. Constitution, giving us those inalienable privileges like freedom of speech and due process. (Granted, should Donald Trump be elected president, this could change, but for now as Americans we expect these things and almost take them for granted.) In UC management, also known as business communications operations management (BCOM), no such list of rights exists today.

It’s the end of August, which means many things to many people. For people with kids, it signals “back to school,” or the unofficial end of summer. For the tech industry, it means that it’s time for VMworld, VMware’s annual user event, where VMware articulates its vision for its industry and often has cool new products or updates to support said vision.

With three new releases, the company once again shows its commitment to putting user experience on the front burner.

Polycom has long been known for delivering unparalleled levels of audio and video quality — one reason why the star-shaped Polycom speakerphone is a de facto standard in conference rooms today. Unfortunately, usability, like with much of the rest of enterprise communications, has lagged.

Historically, I could sum up the usability of most of these products in a single word: “Meh.” If you’re not familiar with that term, then this description should help clarify: It’s something that my teen kids seem to use whenever I ask their opinions. For example, the answer to “How was school today?” is typically “Meh.”

In Googling the word, I found out that “meh” means “uninspiring or unexceptional” — so, yes, a perfect descriptor for the usability of Polycom products over time. For Polycom, product quality has long earned a big thumbs up, but usability a “meh.”



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